Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern services offered by UpwardGrid (“UpwardGrid,” “we,” “us,” or “our”). By purchasing or using paid services, the customer (“you” or “your”) agrees to these Terms, the agreed service scope, and any policies incorporated into them.

If you are purchasing for a business, you confirm that you are authorized to act for that business.

2. Services and scope

UpwardGrid’s initial offer is a focused website for a small business plus a recurring Website Care Plan. The exact pages, content, features, timeline, and deliverables will be confirmed in writing before work begins.

Website Care Plan

The plan is intended to include hosting, SSL, uptime monitoring, basic website maintenance, and up to 3 small content updates per monthly service period.

A small content update generally means changing existing text, hours, phone or email information, replacing an existing image supplied by you, updating an existing service description, or another similarly small change to existing content.

Unless separately quoted and agreed, the plan does not normally include new pages, redesigns, new functionality, ecommerce, advanced booking systems, custom applications, major SEO projects, large content rewrites, or ongoing marketing services.

3. Founding Customer Offer, fees, and automatic renewal

Before checkout, UpwardGrid displays the setup fee, first-month Care Plan price, recurring renewal terms, and cancellation information. Checkout requires affirmative agreement to the recurring billing terms and these Terms. No consent box is pre-checked.

Taxes and any customer-approved third-party costs will be identified before payment when applicable. UpwardGrid will not add a cancellation fee to the Website Care Plan.

4. When substantive website work begins

Before work begins, UpwardGrid will confirm the agreed scope and tell you in writing when substantive work is scheduled to start. Substantive work begins only after:

• you accept the written project scope;
• UpwardGrid has enough requested business information, content, assets, and access to reasonably begin; and
• UpwardGrid sends written confirmation that substantive production work has started.

Substantive work includes business-specific planning, copy preparation, design, page construction, or other production work created specifically for your website. General discussion, fit review, or sending an intake form does not by itself mean substantive work has begun.

5. Customer responsibilities

You are responsible for providing accurate, lawful, and current business information; reviewing the website; and approving the content before launch. You must have the right to use any names, logos, text, photographs, trademarks, or other materials you provide.

You are also responsible for obtaining any licenses, professional disclosures, accessibility accommodations, privacy notices, industry-specific terms, or legal statements required for your own business. UpwardGrid may identify obvious gaps but does not provide legal, tax, accounting, or regulated-industry advice.

6. Domains, content, and website files

Your domain should remain registered to and controlled by you whenever practical. You retain your rights in content and branding that you provide.

When paid service ends, you may request a copy of the core website files associated with your website. Any handoff is subject to payment of amounts already due and the rights described in these Terms and any written project agreement. UpwardGrid does not transfer ownership or licenses for third-party services, third-party assets, internal automation systems, proprietary internal tools, or anything UpwardGrid does not have the right to transfer.

A file copy may require different hosting, configuration, or technical work to operate elsewhere. Unless separately agreed, migration, reconfiguration, or support from another provider is not included.

7. Cancellation and refunds

The monthly Website Care Plan has no long-term commitment. You may cancel future renewals through the Stripe-hosted Customer Portal or by emailing hello@upwardgrid.com. You will not be required to call to cancel.

Cancellation stops future recurring charges after the current paid service period, subject to these Terms and applicable law. Hosting and maintenance end when that paid period ends. Details about the setup fee and refunds are in the Cancellation & Refund Policy.

8. Availability, maintenance, and third-party services

UpwardGrid will use reasonable care in providing the agreed services but does not promise uninterrupted availability, a particular search ranking, a specific number of leads, or revenue results. Hosting, domain registrars, email, payment processing, form handling, and other infrastructure may be provided by third parties under their own terms and availability.

We may temporarily suspend services when reasonably necessary for security, maintenance, nonpayment, unlawful use, or protection of the website or related systems. Where practical, we will provide notice and an opportunity to resolve the issue.

9. Disclaimers and limits

To the extent permitted by applicable law, services are provided without guarantees about business results, search placement, uninterrupted operation, or compatibility with every third-party system. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

Nothing in these Terms limits any rights or remedies that cannot legally be limited or waived under applicable law.

10. Changes to services or terms

UpwardGrid may update these Terms prospectively. Material changes affecting an active recurring service should be communicated in a reasonable manner before they take effect. Changes will not retroactively authorize charges that were not agreed to.

11. Contact

Questions about these Terms may be sent to hello@upwardgrid.com.